The Art of Fighting Without Fighting: Rule 1

The first rule of the art of fighting is: "Know Your Enemy"

this a very important thing that people should never underestimate cause when you know him you'll know how to deal with him.

at work i imagine as if i was in a war.

in my work we're supposed to be trained to suck the clients anger and stay as calm as we can when we talk to them, so recintly i think i've became numb i can't be angry even if i want to cause of all the pressure we handle.

an angry customer was shouting at me and was going to explode and what make him even more angry is that i was talking to him with completely cold voice, i think i know now how to teach them to behave, cause some people just want you to do anything wrong even a slight thing just to fight with you, but if you ignore what they say and be calm and cold they'll even say things that doesn't mean anything just to put you on your nerves.

the art of fighting is not how to knock out your competitor, it's how to avoid having a fight with him, cause even out of the work range people some time be aggressive for no reason they just want to let the anger come out and kill each other.

how sad is that...